Payment and shipping

Payment

Currently, the only possible way to pay for items in this store is using PayPal. This platform is chosen because we can guarantee our responsibility and quality of service.

Please note that due to government regulations, PayPal doesn’t allow transactions between our Merchant-type account and other merchant accounts, which is relatively often case with musicians and producers who also accept payments by PayPal. In this case you need to use another (Personal-type) account. If you do not have a personal account, please contact us via email and we will provide you another address for payment. Thank you for understanding.

Important! If you are located in Russia, you have to pay for your order in Rubles.

Domestic Shipping

If you are located in Russia, your item will be sent using CDEK expedited parcel service. The shipping cost includes operational expenses, packing, etc, so it will never be the same as shipping cost provided on the parcel box.

If you are located in Moscow and would like to pick up your order, please use option «Доставка по договоренности» and call to us.

International shipping

Our standard international shipping option is sending a registered international small packet via regular mail (Russian Post). You will be automatically provided with the tracking number using Aftership service, as soon as your order is shipped.

Although we try to fulfill your orders fast, sometimes it takes several days between placing the order and actual shipping. The usual shipping time depends on your location.

Europe: 1-3 weeks, usually 10-12 calendar days.

US, Mexico, South America, Australia, Asia: 2-4 weeks, usually 15-25 calendar days.

Canada, Middle East: 4-7 weeks, usually up to 45 days.

Please be aware that custom clearance (if needed), import duties, taxes, VAT, etc are your own responsibility and depends on regulations in your country. In some countries (Germany, other German-speaking countries, Scandinavian countries) your order may be held on customs and you will need to contact your post office or shipping company usually carrying small packets in your country in order to continue shipping.

Due to extremely high reliability of post services these days, we are self-insure all our items, so if you have a document from your post service that confirms the loss of the item, you will be provided with another one absolutely free. This doesn’t applies to non-confirmed losses or delayed items.